'Our', 'Us' and 'We' refers to mybikeCOVER which is issued and administered by the insurer, The Hollard Insurance Company Pty Ltd, ABN 78 090 584 473, AFSL No. 241 436, and is subject to the terms and conditions of the insurance policy as set out in the Product Disclosure Statement available on this website or by calling 1300 277 002. mybikeCOVER is distributed by Velosure Pty Ltd, ABN 81 151 706 697, Level 38, 2 Park Street, Sydney NSW 2000 and promoted by mybikeREGO International, ABN 28 151 617 748, of 1 level 57, MLC Centre, 19-29 Martin Place Sydney NSW 2000. mybikeREGO International is an Authorised Representative (AR) of the Hollard Insurance Company, AR No. 241436. This is general advice only and does not take into account your objectives, financial situation or needs.
'Personal Information' means any information that can identify an individual.
'Related Companies' has the same meaning as section 50 of the Corporations Act 2001 (Cth).
'Sensitive Information' is a sub set of Personal Information and concerns particular topics including information about health, racial or ethnic origin, political, philosophical or religious views or affiliations, sexual preferences or practices, memberships of professional or trade associations or trade unions or criminal records.
'You' refers to our customers and prospective customers. It also refers generally to users of our web site.
We recognise that your privacy is very important to you. We are committed to protecting the privacy of your Personal Information in accordance with the Federal Government's Privacy Act 1988 (as amended by the Privacy Amendment (Private Sector) Act, 2001).
The Privacy Act details National Privacy Principles that set minimum standards for how private sector organisations should collect, use, disclose, keep secure and provide access to Personal Information.
We are committed to complying with the National Privacy Principles.
This policy may change from time to time and all changes will be posted on our web site so please check it periodically. Alternatively, you can telephone 1300 277 002 or email firstname.lastname@example.org and request a copy of our most recent policy.
The Personal Information we collect depends on the products and services you use or apply for. Typically the details we collect and hold include your name, contact details (address, phone and fax number, email address) date of birth, gender and payment details. We may also collect information that is specific to a particular product.
We do not collect 'Sensitive Information' unless it is necessary for the purposes of determining risk or for providing you with a specific product or service. In this event we collect Sensitive Information in accordance with the National Privacy Principles.
Where possible, you have the option of interacting with us anonymously. For example, you may visit and browse our website and use some of our online facilities without having to reveal any Personal Information.
We collect your Personal Information from you in various ways and at several different points. We may collect your Personal Information on our web site, by telephone, facsimile, when you complete an registration form for one of our products or services and forward it to our attention, enter a competition or voluntarily participate in a survey.
Wherever possible, we collect your Personal Information directly from you. There may, however, be occasions where we collect your Personal Information from someone else. For example, where you make an application in joint names, where it is provided to us by a third party with your consent or where we need to obtain information from professional experts for the purposes of assessing a claim or providing you with insurance cover.
If you provide Personal Information to us about another person, we rely on you to have made or make them aware that you will, or may, provide their information to us and the types of third parties we may provide it to, the relevant purposes we and any of the third parties will use it for and how they can access it. If it is Sensitive Information we rely on you to have obtained their consent on these matters. If you have not done, or will not do, either of these things, you must tell us before you provide the relevant Personal Information.
A number of interactive tools or facilities may be available on our web sites. If you use any of these tools or facilities, we generally do not collect your Personal Information unless a particular tool permits you to suspend or save information and recover those details at a later time. In these circumstances, your Personal Information may be retained on our systems but is not processed or used by us except that it may be used for the purposes of online quoting and subsequent follow up.
From time to time we may request Personal Information from you through competitions or surveys. Participation in these competitions or surveys is completely voluntary and you, therefore, have the choice of whether or not you disclose the Personal Information requested.
We use a cookie that collects anonymous traffic data. A cookie is a message given to a web browser by a web server and which is then stored by the browser in a text file. Each time the browser requests a page from the server this message is sent back which enables the user to be identified. We also collect your IP address when you visit the site to better understand how to serve our clients.
We may use the information provided by cookies and IP addresses to analyse trends, administer the site, or for research and marketing purposes to help us better serve our clients. No information which personally identifies you will be collected through the cookies. You can set your browser to notify you before you receive a cookie so you have the chance to accept it and can set your browser to turn off cookies. No personally identifying information from you will be collected as part of these cookies.
We generally collect Personal Information to provide the various products and services we offer. More specifically, we collect and use Personal Information primarily in order to establish risk and determine premiums, process applications, service accounts, process payments, assess claims, confirm identification and protect Personal Information from unauthorised access or to satisfy legal requirements.
If we do not collect your Personal Information we will not be able to provide you with the product or service that you are seeking.
We use Personal Information we may collect through competitions to determine prize winners, award prizes and notify winners. We use Personal Information we may collect through surveys to assess your satisfaction with our products and services and to determine how we may better service your needs. We, and our related companies, may also use Personal Information you provide if you chose to enter a competition or answer a survey for research and statistical analysis.
On occasion, we, and our Related Companies, may use your Personal Information to provide you with information about the products and services we offer.
If you do not wish to receive any of this information please let us know by contacting our Customer Care personnel on 1300 277 002 or by sending an e mail to email@example.com
You can, however, change your mind about receiving information about our products and services at any time by contacting us as above.
We never sell, rent or trade your Personal Information.
We may share your Personal Information with Related Companies
We will not share your Personal Information with any unrelated party except under the following circumstances:
Related and unrelated third parties to whom your Personal Information is disclosed are required to keep the information confidential and only use it for the same purposes we are permitted to use it.
We aim to ensure that your Personal Information is accurate, complete and up to date.
During the course of your relationship with us we will ask you to inform us of any changes to your Personal Information. You should, however, contact us at any time to update your Personal Information or advise us that the information we have is not accurate or complete.
We are committed to keeping your Personal Information secure and will use all reasonable precautions to protect it from loss, misuse or unauthorised alteration, including:
Physically securing external and internal premises; Maintaining computer and network security such as user identifiers and passwords to control access to computer systems; Restricting access to your Personal Information to employees or those who perform services on our behalf who are authorised to handle your Personal Information and on a 'need to know' basis; Entering into confidentiality agreements with relevant employees and third parties; Appropriate training of staff; Retaining your Personal Information for no longer than it is reasonably required to service a policy or continue to provide any products and services requested by you, unless we are required by law to retain it for longer; Taking reasonable steps to destroy or de-identify Personal Information that we no longer require.
Access to and correction of your Personal Information
You may generally access the information we hold about you and request corrections. This right is, however, subject to the exceptions detailed in the National Privacy Principles. For example, we may refuse access where:
Where providing access would reveal evaluative information in connection with a commercially sensitive decision-making process, we will provide an explanation for the decision rather than direct access to the information.
In most cases, you may access a summary of your Personal Information at no cost to you by telephoning our Customer Care personnel on 1300 277 002 or emailing mybikeCOVER@velosure.com.au
For access to complex or Sensitive Information or more detailed requests for access to your Personal Information, for example, access to information that is archived, we may require you to place your request in writing and charge you a fee for our reasonable costs of retrieving and supplying the information to you.
In all cases you will be asked to verify who you are before your Personal Information is provided.
All requests for Personal Information will be handled in a reasonable period of time.
We will respond to your question, suggestion or complaint as soon as possible.
You can obtain information on privacy issues in Australia by visiting the Australian Federal Privacy Commissioner's web site located at www.privacy.gov.au or by telephoning 1300 363 992.
mybikeCOVER is issued by the insurer, The Hollard Insurance Company Pty Ltd, ABN 78 090 584 473, AFSL No. 241 436, and is subject to the terms and conditions of the insurance policy as set out in the Product Disclosure Statement available on this website or by calling 1300 277 002. mybikeCOVER is administered by Velosure Pty Ltd, ABN 81 151 706 697, Level 38, 2 Park Street, Sydney NSW 2000 and promoted by mybikeREGO International, ABN 28 151 617 748, of 1 level 57, MLC Centre, 19-29 Martin Place Sydney NSW 2000. mybikeREGO International is an Authorised Representative (AR) of the The Hollard Insurance Company Pty Ltd, AR No. 241436. This is general advice only and does not take into account your objectives, financial situation or needs. Before acting on advice, consider whether it is appropriate for you. Read the Financial Services Guide and Product Disclosure Statement before deciding whether to buy the policy.